Get In Touch

Contact Us

Sales, technical support, billing — our team responds fast. Existing customers get priority routing through the client portal.

Email Sales Open a Ticket
Contact Channels

Reach the Right Team

Every inquiry goes to a specialist. Pick the channel that matches your need.

Sales
Sales Inquiries

Ready to choose a plan or need a custom quote? Our sales engineers will scope the right solution for your workload.

sales@gvoservers.com
Mon–Fri, 9AM–6PM EST
Access Client Area
Technical Support
Technical Support

Server down or performance issue? Our engineers are on call 24/7 with a 1-hour response SLA for critical incidents.

support@gvoservers.com
24/7 Available
Open a Ticket
Billing
Billing & Accounts

Invoice questions, payment methods, upgrades, or cancellations. Billing support is available through email or the client portal.

billing@gvoservers.com
Mon–Fri, 8AM–8PM EST
Access Client Portal
Send a Message

Get In Touch

We typically respond within 1–4 business hours.

Existing Customers

Faster Through the Portal

Logged-in customers get priority routing, full ticket history, and direct escalation — no email needed.

Client Portal
Access Your Account

Manage services, view invoices, open and track support tickets, and update your account — all in one place.

Technical Support
support@gvoservers.com
24/7
Mon–Fri
Mon–Fri
Abuse & Security
support@gvoservers.com
24/7
Response Commitment

Our Response Time SLA

We guarantee response times based on issue severity. Critical incidents are routed immediately.

Critical Service down, complete outage affecting production ≤ 1 hour
High Performance degradation, partial outage ≤ 4 hours
Medium General technical questions, configuration help ≤ 8 hours
Low Billing, account, and general inquiries ≤ 24 hours

Existing customers submitting tickets through the client portal receive priority routing and faster response times than email. All support is ticket-based to ensure full documentation and specialist routing.

Common Questions

Frequently Asked Questions

All support is handled via our ticketing system and email. Written communication provides better tracking, faster specialist routing, and a complete audit trail for complex issues. Our average ticket response time consistently beats most phone queues.
Critical issues (service down) receive a response within 1 hour. High priority issues within 4 hours. General inquiries are typically answered within 8–24 hours. Our average first-response time across all tickets is under 3 hours.
Existing customers submit tickets through the client portal. The portal provides priority routing, full ticket history, and direct escalation options. New customers or pre-sales questions can use the contact form on this page.
Yes. Customers evaluating dedicated server or multi-server deployments can request a technical consultation via sales@gvoservers.com. Our solutions engineers will review your requirements and propose the right architecture.
For abuse reports, email support@gvoservers.com. For security vulnerabilities, email support@gvoservers.com. We take security disclosures seriously and respond to all reports within 24 hours.