Support Center

We're Here to Help

Our support team is available 24/7 for technical issues. Submit a ticket through the client portal for the fastest response.

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How Can We Help You?

Choose the fastest path to resolve your issue.

Submit a Ticket

Open a support request for technical issues, billing questions, or account inquiries through the client portal.

Open a Ticket

Client Area

Manage your services, view invoices, track open tickets, and update your account settings — all in one place.

Access Client Area

System Status

Check real-time status of all Global Servers infrastructure. All systems are currently operational.

All Systems Operational
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Client Portal

Fastest Support Through the Portal

Logged-in customers receive priority routing, full ticket history, and direct escalation paths that aren't available over email. If your server is down, the portal gets you to a technician fastest.

Priority routing for critical and high severity tickets
Full ticket history and conversation threading
Manage services, invoices, and account settings
Direct escalation options not available over email
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Email Channels

Contact by Email

Knowledge Base

Popular Help Topics

Step-by-step guides and tutorials for all Global Servers services.

Getting Started

VPS Management

Dedicated Servers

Billing & Account

Security

Network & DNS

System Status

All Systems Operational

Real-time infrastructure monitoring

VPS Network (All Regions) Operational
Dedicated Server Network Operational
Client Portal & Billing System Operational
DNS Infrastructure Operational
DDoS Protection Layer Operational
Support Hours

Always Here When You Need Us

Support Channel Availability Response Time
Technical Support — Critical 24/7/365 ≤ 1 hour
Technical Support — Standard 24/7/365 ≤ 8 hours
Billing Support Mon–Fri, 8AM–8PM EST ≤ 4 hours
Sales Inquiries Mon–Fri, 9AM–6PM EST ≤ 2 hours
Abuse Reports 24/7/365 ≤ 24 hours

Ready to get help? Submit a ticket through the client portal for the fastest response.

Open a Ticket Access Client Area