Introduction
GVO Servers LLC ("Global Servers," "we," "us," or "our") operates gvoservers.com and provides web hosting services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, contact us at support@gvoservers.com. This policy applies to all information collected through our website, our services, and any related sales or marketing activities.
Information We Collect
We collect information you voluntarily provide when registering, placing orders, or contacting support. This includes: full name, company name, email address, phone number, billing address, and payment information (processed via PCI-compliant payment processors — we do not store full card numbers).
We automatically collect certain technical information: IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and click data. We collect this through server logs, cookies, and analytics tools.
We may receive information from third parties such as payment processors, identity verification services, and fraud prevention providers.
How We Use Information
We use the information we collect to: provide and maintain our services, process transactions, send service-related communications (invoices, maintenance notices, security alerts), and respond to your support requests.
We use technical and usage data to improve our services, diagnose technical problems, analyze usage patterns, and enhance security. We may use your email address to send marketing communications about new services or promotions — you can opt out at any time via the unsubscribe link in any email.
We process your information based on: performance of a contract (to deliver services you've purchased), legitimate interests (fraud prevention, security), legal obligations, and your consent where applicable.
Information Sharing
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
We share information with service providers who assist us in operating our business, including payment processors (Stripe, PayPal), fraud detection services, email delivery providers, analytics platforms, and infrastructure monitoring tools. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
We may disclose information when required by law, court order, or government regulation; to protect our legal rights; to prevent fraud or abuse; or in connection with a merger, acquisition, or sale of assets.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain certain data for up to 7 years to comply with legal, accounting, and regulatory requirements.
- Server logs and technical data: retained for 90 days
- Support ticket communications: retained for 3 years
- Financial records: retained for 7 years as required by US tax law
- Marketing opt-out preferences: retained indefinitely to honor your preference
You may request earlier deletion of your personal data subject to our legal retention obligations by emailing support@gvoservers.com.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- SOC 2 Type II certified data centers
- Regular third-party security audits
- Multi-factor authentication for administrative systems
- Strict role-based access controls
While we take significant steps to protect your data, no security system is impenetrable. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, email support@gvoservers.com. We will respond within 30 days and may need to verify your identity before processing your request.
California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights. You have the right to know what personal information we collect, use, disclose, or sell about you. You have the right to delete your personal information, subject to certain exceptions.
You have the right to opt out of the sale of your personal information — note that we do not sell personal information. You also have the right to non-discrimination: we will not deny you services, charge different prices, or provide a lesser quality of service because you exercised your CCPA rights.
To submit a California privacy rights request, email support@gvoservers.com with "CCPA Request" in the subject line. We will verify your identity and respond within 45 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@gvoservers.com and we will take steps to delete that information.
International Data Transfers
Our servers and operations are located in the United States. If you are located outside the United States, your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
For transfers of data from the European Economic Area (EEA), we rely on Standard Contractual Clauses (SCCs) approved by the European Commission. We maintain appropriate safeguards for all cross-border data transfers as required by applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our website may use third-party widgets and embedded content, including social media buttons and video embeds. These may collect your IP address and set cookies. Their use is governed by their respective privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you by email and by posting the updated policy on our website with a new "Last Updated" date.
Your continued use of our services after any changes constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact our privacy team at support@gvoservers.com.
We are committed to working with you to resolve any privacy concerns. If you are not satisfied with our response, you have the right to contact your applicable data protection authority.
Privacy Questions or Requests?
Our privacy team responds to all requests within 30 days. For urgent matters, include "URGENT" in your subject line.
Email Privacy Team Contact Us