Refund Policy

Global Servers is committed to customer satisfaction. We offer a 30-day money-back guarantee on all VPS hosting plans to ensure you can try our services risk-free. If for any reason you are not satisfied within the first 30 days of service, simply contact our billing team and we will issue a full refund.

This policy applies to new customers making their first purchase of a VPS hosting plan. Accounts that have previously received a refund under this policy are not eligible for a second refund on a new account. This policy is intended to allow genuine trial of our services.

VPS hosting plans (Starter, Standard, Advanced, Professional, Business, and Enterprise) are eligible for the 30-day money-back guarantee. The refund applies to the base plan price paid at the time of purchase.

The following services are not eligible for refunds: dedicated servers (due to hardware provisioning costs), domain name registrations (governed by ICANN/registry policies), SSL certificates (once issued and activated), IP address add-ons, control panel licenses, managed service add-ons, and setup fees.

Monthly billing renewals after the initial 30-day period are not eligible for the money-back guarantee. After 30 days, service credits may be available at our discretion per our Service Credits policy.

To request a refund, email billing@gvoservers.com within 30 days of your initial purchase. Include:

• Your account email address
• Order number (found in your invoice)
• Reason for your refund request (optional, but helpful for improving our services)

We will acknowledge your refund request within 1 business day and confirm eligibility. Once approved, we will initiate the refund within 2 business days and send a confirmation email when processed.

Refund requests must come from the email address registered on the account for security purposes. If you no longer have access to that email, contact billing support for identity verification assistance.

Approved refunds are processed to the original payment method used at purchase. Credit and debit card refunds typically appear on your statement within 5–7 business days, depending on your card issuer. PayPal refunds are typically processed within 3–5 business days.

We do not issue refunds via check, wire transfer, or alternative payment methods unless the original payment method is no longer available, in which case we may issue account credit. We cannot refund to a different card or payment method than the one used for the original purchase.

Refunds are issued in US dollars. If you paid in a currency other than USD and your payment processor applied a conversion, the refunded amount will be the USD amount charged. Currency conversion differences are not our responsibility.

After the initial 30-day money-back period, we do not offer cash refunds for unused service time. However, if you cancel an annual plan after 30 days, we may — at our sole discretion — issue a pro-rated service credit for the remaining prepaid months.

Pro-rated credits are calculated based on the number of full months remaining in your billing period, divided by the total billing period. Credits are applied to your account and can be used toward future services. Credits do not have cash value and cannot be transferred.

To request consideration for a pro-rated credit, email billing@gvoservers.com explaining your situation. We review these requests on a case-by-case basis.

Dedicated servers require physical hardware provisioning, racking, and network configuration. This work begins immediately upon order confirmation. For this reason, dedicated server orders are non-refundable once provisioning has begun, which typically occurs within 4–24 hours of order placement.

If a dedicated server cannot be provisioned due to hardware unavailability on our end, you will receive a full refund within 5 business days.

Customers may cancel a dedicated server order for a full refund only if the request is made within 1 hour of order placement and before provisioning has begun. To request an immediate cancellation, email billing@gvoservers.com with "URGENT: Cancel Order" in the subject line.

In cases not covered by our money-back guarantee, we may issue service credits at our discretion. Service credits may be issued for: significant service outages exceeding our SLA commitments (per our SLA policy), billing errors resulting in overcharges, or goodwill adjustments for service disruptions.

Service credits are applied to your account balance and automatically deducted from your next invoice. Credits do not expire as long as your account remains active. Credits have no cash value and are not transferable to other accounts.

The following circumstances may affect refund eligibility:

• Accounts suspended or terminated for violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds
• Fraudulent purchase attempts will be reported and refunds denied
• Accounts where chargebacks or payment disputes have been initiated are not eligible for standard refund processing — please resolve disputes through our billing team first

Refunds will not be issued for service outages caused by the customer's own actions, third-party software failures outside our control, DDoS attacks targeting the customer's services, or force majeure events.

For all refund requests and billing questions, our billing team is available Monday–Friday, 9AM–6PM EST. Requests submitted outside business hours will be processed on the next business day.